Our clients are :-
•    Mizoram Government Departments.
•    Autonomous Bodies/Public Sector Undertakings of Mizoram Government.
•    Citizens with grievances against Mizoram Government departments and its allied bodies, public institutions.

        The citizens seeking redress of their grievances with various Departments / Autonomous Bodies / Local Bodies / Undertakings of Mizoram Government can expect that –
1)    Their grievances shall be acknowledged and forwarded to concerned department.
2)    The visitors to our office will be treated with courtesy and heard patiently to facilitate solving of their problems.
3)    Necessary guidance and assistance for getting information under the Right to Information Act and Rules, 2005 shall be provided.
4)    Monitoring of pending pension cases shall be done.
5)    Punctuality drives will be conduced to ensure discipline.
6)    Need based staffing be assessed.
7)    Procedures / forms for seeking information be simplified.

        The Mizoram Government has given an important right to the citizens to get the information under the “The Right to Information Act, 2005”. The Act has come into force and citizens can make an application in Form-A to the Competent Authorities notified under the Act. A nominal fee will be charged for supply of information as prescribed under the Rules.
        The Act guarantees that the information, which can be given to citizens, will be given within 30 days and in case it is to be denied then the applicant will get a rejection letter with cogent reasons for rejecting his application within the prescribed period.
                            It provides for right to appeal in State Information Commission.
                            The Act provides for  penalties as follows :
        Where the Central Information Commission or the State Information Commission, as the case may be, at the time of deciding any complaint or appeal is of the opinion that the Central Public Information Officer or the State Public Information Officer, as the case may be, has, without any reasonable cause, refused to receive an application for information or has not furnished information within the time specified under sub-section (I) of section 7 or malafidely denied the request for information which was the subject of the incomplete or misleading information or destroyed information which was the subject of the request or obstructed in any manner in furnishing the information, it shall impose a penalty of two hundred and fifty rupees each day till application is received or information is furnished, so however, the total amount of such penalty shall not exceed twenty-five thousand rupees:
Provided that the Central Public Information Officer or the State Public Information Officer, as the case may be, shall be given a reasonable opportunity of being heard before any penalty is imposed on him:
            Provided further that the burden of proving that he acted reasonably and diligently shall be on the Central Public Information Officer or the State Public Information Officer, as the case may be.

                It is the nodal agency to get the citizen’s charters prepared by various departments / organizations of Mizoram Government. This has to be pursued. For instance, 67 charters have been framed by various departments of Delhi Government.

                The Government may set up a Public Grievances Committee through a Resolution for effective redressal of grievances. It is a body which attends to complaints received against the departments of Government of Mizoram, its local bodies, undertakings, autonomous institutions / undertakings etc.
                The Committee is an independent body responsible for speedy redressal of complaints relating to acts of omission or committee. It can also take up suo-motu action, where required.

                There is no such scheme but the citizen’s and Non Government Organizations are welcome to extend their cooperation in bringing reforms in different fields.